Refund Policy

Thank you for choosing ElGrowth. We are committed to ensuring customer satisfaction. Please review our refund policy below to understand how we handle refunds for our services.

1. Eligibility for Refund

Refunds are provided under specific conditions. You may be eligible for a refund if:

• Your service was not delivered as agreed (e.g., missing features, non-functionality).
• You experienced technical issues that we failed to resolve within a reasonable time frame.
• There was a billing error or overcharge.

2. Non-Refundable Conditions

Refunds will not be issued under the following circumstances:

• Change of mind after the service has been delivered or accessed.
• If you cancel the service after the billing cycle has started.
• If you did not follow our provided instructions or guidelines when using the service.

3. Requesting a Refund

To request a refund, please contact our support team within 14 days of the purchase or billing cycle. Ensure that your request includes:

• Your account details (name, email, and service purchased).
• A description of the issue and why you are requesting a refund.

Once your request is received, our team will review it and respond within 5 business days.

4. Processing Time

If your refund is approved, the processing time may vary depending on the payment method used. Refunds are typically processed within 7-10 business days.

5. Adjustments to Refund Policy

We reserve the right to modify or update this refund policy at any time. Any changes will be communicated through our website, and the updated policy will apply to all future purchases.

6. Contact Us